Refund & Revision Policy

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in this policy limits those rights. Any remedy we provide under this policy is in addition to your rights under the Australian Consumer Law.

Problems on our side

If the problem is not a major failure under the Australian Consumer Law, we will rectify it within a reasonable time at no charge. Examples include a misspelled or mispronounced name, details you clearly asked for being left out, poor audio quality, content that ignores your instructions, or late delivery. Fixing these never uses up your included revision.

If there is a major failure, you may have the right to cancel the service and receive the remedy provided by the Australian Consumer Law. You may also be entitled to compensation for reasonably foreseeable loss or damage. In practice, we'll usually offer to fix mistakes quickly, and the choice of remedy for a major failure is yours.

If we can't deliver your song at all, you'll receive a full refund.

Creative revisions and change of mind

Because your song is made specifically for you, we do not offer refunds solely because you change your mind once we have started generating the music for your song. Until then, including while we are drafting your lyrics, you can cancel for a full refund (see below). This does not limit any rights you have under the Australian Consumer Law.

Every order includes one free creative revision, where you can ask us to change lyrics, mood, style or voice. Additional discretionary revisions are $9 each. Additional-revision charges apply only to discretionary creative changes and never to work we are required to perform to meet our obligations under the Australian Consumer Law.

Request a revision from your delivery page and describe what you'd like changed. Revisions are usually completed within 24–48 hours.

Cancelling before music generation starts

If you change your mind before we start generating the music for your song, email us and we'll cancel and refund your order in full. If generation has already started, we'll let you know.

How to ask

Email hello@versoria.com.au with your order number. Refunds go back to your original payment method, usually within 5–10 business days.